1.1. These Terms of Service ("Terms") govern the use of the erpON system ("Service"), available at [service URL]. These Terms apply to all Users accessing and utilizing the Service, whether on a trial basis or through a paid subscription. 1.2. The owner and operator of the Service is Erpon, a legally registered company based in the United Kingdom ("Operator"). The Operator is responsible for the development, maintenance, and administration of the Service. 1.3. By registering and using the Service, the User agrees to these Terms and acknowledges the legal obligations associated with them. 1.4. The Operator reserves the right to modify these Terms at any time. Any changes will be communicated to Users via email or notifications within the Service. Users must review and accept the updated Terms to continue using the Service.
2.1. To access the Service, Users must create an account by providing valid registration details. 2.2. The User must provide accurate, complete, and up-to-date information. The Operator reserves the right to request verification of the provided details to maintain data security and prevent fraudulent activity. 2.3. The Operator reserves the right to suspend or delete accounts that violate the Terms, contain false information, or engage in unauthorized activities. 2.4. The User is solely responsible for maintaining the security of their login credentials and for any actions performed under their account. Any unauthorized access must be reported immediately to the Operator.
3.1. The Service operates on a paid subscription model, with multiple pricing plans available to cater to various business needs. 3.2. Users have the option to purchase a full subscription covering all features or buy individual modules tailored to specific business operations. 3.3. A free trial period is offered to new Users, allowing them to test the Service before committing to a subscription. The trial period duration and available features are detailed on the Service website. 3.4. Subscription details, pricing for individual modules, and accepted payment methods are outlined on the Service website and may be updated periodically. 3.5. The functionalities of modules may slightly differ from those presented in promotional materials or advertisements due to ongoing software updates, feature improvements, and integrations. 3.6. Subscriptions renew automatically unless canceled before the end of the current billing period. Users can manage their subscription settings within their account. 3.7. Payments are processed securely through Stripe, a trusted third-party payment provider. The Operator does not store Users' payment details. 3.8. The Operator is not liable for any additional fees imposed by financial institutions or for Users' failure to cancel their subscriptions before the renewal date.
4.1. The Service offers premium training programs that can be purchased separately. These programs provide in-depth training for business staff and administrators to optimize the use of the Service. 4.2. Training sessions take place at designated company locations or through online live training sessions. Details on available training sessions are provided on the Service website. 4.3. Users must book premium training in advance. Limited slots may be available based on demand. 4.4. Refunds for premium training are subject to a separate policy available at the time of purchase. Rescheduling or cancellations may be subject to additional terms.
5.1. The Operator periodically provides discounts, promotional offers, or bundled deals for new and existing Users. 5.2. Each promotional campaign may have specific conditions, including time-limited availability, eligibility criteria, and usage restrictions. 5.3. The Operator reserves the right to modify or cancel promotions at any time without prior notice.
6.1. The Operator processes Users' personal data in accordance with the UK Data Protection Act and the Service’s Privacy Policy. 6.2. The collection, processing, and storage of personal data are conducted strictly for providing the Service and ensuring compliance with applicable laws. 6.3. Users have the right to request access, modifications, or deletion of their personal data, following the Privacy Policy guidelines. 6.4. The Service is protected by an external cybersecurity firm that continuously monitors data traffic and detects potential security threats. 6.5. A secure SSL encryption certificate is used to ensure all communications within the Service are encrypted and protected against unauthorized access. 6.6. A daily backup of the database and User data is performed to mitigate the risk of data loss and allow for restoration in case of system failure. 6.7. The Service may disclose User data only to law enforcement authorities upon receipt of a formal, written request sent via postal mail to the official registered address of Erpon.
7.1. The Service may display advertisements, partner content, or sponsored materials. 7.2. The Operator does not endorse or assume responsibility for the accuracy, reliability, or legality of third-party advertisements or promoted services.
8.1. The Operator strives to maintain uninterrupted Service availability but cannot guarantee complete error-free operation due to external factors, maintenance, or force majeure events. 8.2. The Operator is not responsible for any direct or indirect damages resulting from the use of the Service, including but not limited to data loss, business disruptions, or technical failures. 8.3. The User agrees to comply with applicable laws and to use the Service in a lawful and ethical manner.
9.1. The Operator reserves the right to update these Terms at any time. 9.2. Any amendments will be communicated through the Service or via email, and Users must accept the changes to continue using the Service.
10.1. These Terms are governed by UK law, and all disputes shall be handled under the jurisdiction of the courts of the United Kingdom.
11.1. Users may cancel their subscriptions at any time through their account settings. 11.2. Refunds are available if a cancellation request is submitted within three (3) days of purchase. 11.3. Eligible refunds will cover 80% of the initial payment due to processing and administrative fees. 11.4. No refunds will be granted after the three-day period.
12.1. For inquiries, technical support, or account assistance, Users may contact the Operator at [contact email].
Last updated: 02/03/2025