1.1. We collect personal data necessary for account registration, payment processing, and service functionality, including but not limited to:
Name and contact details (email, phone number)
Business information (company name, VAT number, address)
Payment details (processed securely via Stripe, we do not store card information)
User activity and preferences within the erpON platform
1.2. The collected data is used for:
Providing access to the erpON system and its features
Processing payments and managing subscriptions
Enhancing security, fraud prevention, and service improvement
Sending important service-related communications
Providing customer support and personalized assistance
2.1. User data is stored on secure, encrypted servers within the UK and the EU, following industry best practices. 2.2. We employ SSL encryption, firewall protections, and multi-factor authentication to secure data against unauthorized access, loss, or theft. 2.3. A daily backup of all user data is conducted to ensure data integrity and recovery in case of system failure. 2.4. External security providers continuously monitor system activity for potential threats or vulnerabilities.
3.1. We do not sell, rent, or trade user data to third parties. 3.2. Data may be shared only with trusted service providers for essential operations, including:
Payment processing via Stripe
Security monitoring and fraud prevention
Customer support and technical assistance tools 3.3. Data may also be disclosed to law enforcement authorities upon a formal request sent via postal mail to the official registered address of Erpon.
4.1. Users have the right to:
Access their personal data and request details on its usage
Modify or update their personal information within their account settings
Request data deletion (subject to legal and contractual obligations)
Withdraw consent for marketing communications at any time 4.2. Users can request data-related actions by contacting our support team at [contact email].
5.1. Personal data is retained only as long as necessary for the purposes outlined in this policy. 5.2. Upon account deletion or service termination, user data is securely erased, except for records required by financial or legal regulations.
6.1. The erpON website and application use cookies to enhance user experience and analyze usage data. 6.2. Users can manage cookie preferences via their browser settings. 6.3. Some essential cookies are required for the proper functioning of the Service and cannot be disabled.
7.1. This policy may be updated periodically to reflect changes in regulations or service improvements. 7.2. Users will be notified of significant changes via email or system notifications.
For any questions or concerns about data privacy, please contact us at [contact email].